YOUR NEW SYSTEM ISN'T A SOLUTION IF NOBODY USES IT.
Selecting and investing in technology can be painful. It requires change. It can be really expensive to install and integrate on an enterprise level. And it doesn't happen overnight. So what's the worst thing that can go wrong? Having users who aren't ready - or willing - to adopt the change when it goes live.
A key foundation of the Cedona approach is what we call Business Readiness. Ensuring your teams are fully capable of proficiency with the new tools in which you've invested your capital. It's not just training (although that's certainly a key aspect). It's engaging leadership to support the change. It's measuring the capability of the business to absorb and adapt to the change. It's developing a sustainability plan and making sure your various teams own the change when the consultants go home.
“Over 60% of system implementations fail to realize the promised ROI if a business readiness strategy is not developed and executed.”
We know the best systems will fail if users don't adapt, so we start with understanding what motivates the user to change. Motivations are different in various parts of the business. A store associate is motivated by being able to service the customer faster and more fully. Supply chain wants to better manage inventory productivity. Merchant teams want to grow their business and improve sales margins. Those are just the obvious ones, but there are many more.
The Cedona team has been in each of these roles, and understands where - and why - silos happen. So when we recommend a particular process or system integration step, we do it from a perspective of experience, not theory. We work as part of the integrated team to help coach, train and manage the changeover. Because, at the end of the day, your success (or failure) is directly related to your teams embracing the 'new' and being proficient in it. Just ask the 60% of companies that failed to realize their investment because their teams didn't use the so-called 'solution'.
Don't let your technology investment fail. Make sure your teams are ready to adapt to - and own - the change. Unless you do, you've just bought a really fancy digital paperweight.