Supply Chains are Complex, Utilizing Available Integration Solutions can Help Improve your Processes and Enhance Consumer Experiences

 

Reverse Logistics Management (RLM)

RLM is a major challenge for many companies. Ensuring that the correct amount is refunded, or the correct item is exchanged can cause many headaches for both the company as well as the customer if not managed properly.

With return experts such as Optoro, we have seen successful improvements in these processes. Optoro is a 3rd party return management company that handles return orders at their own facility. The returned products are still owned by you, but they leverage their systems to identify what the appropriate action is for the returned items based on your needs. Some examples would be returning the items to a vendor (RTV), donating items in the case they are unsellable, shipping those orders to customer if eligible for resell, and even utilizing outside websites such as Bulq.com as a last resort if desired. Utilizing Optoro can provide many benefits in your RLM processes, including;

  • Reduced management costs for returned orders

  • Increased focus on order fulfillment

  • Improved exposure for outside website fulfillments (Bulq.com, etc.)

BOPIS Capabilities

The current online environment has been increasing, particularly over the past few years. This includes BOPIS orders where customers prefer to pick-up their orders at the store. To enhance customer experience, there are many capabilities available to add in addition to your current BOPIS model.

Many are utilizing more customer centric capabilities, such as FlyBuy. FlyBuy allows curbside pickup capabilities in addition to in-store pickups. Utilizing the FlyBuy platform, retailers can track customers’ current location and have the ability to manage BOPIS pickups more efficiently, ultimately improving customer satisfaction. Some benefits of this include;

  • Enable Curbside Pick-up

  • Track Customer Location and Arrival Times

  • Increase Efficiently for In-Store Pick-ups

  • Improve Customer Satisfaction

Allocation Optimization

Identifying the optimal location to fulfill an order can be a challenging setup, particularly when facility capabilities change over time. Order Management Systems can provide plenty of these capabilities, but may be limited. If not setup properly, business costs could be much higher than with an optimized solution.

Onera utilizes AI to efficiently manage orders to allocate to the best fulfillment location. By identifying location trends, Onera will effectively adjust locations’ settings in real time, such as;

  • Watermark levels by item/location

  • Balancing workload by facility

  • Comply with facility restrictions (weight, etc.)